Welcome to the Policy Picture support page. Here you will find answers to commonly asked questions. You may also contact technical support at 847 615 3400 or support@pmcinc.com.

Windows Installer is misbehaving (continuous reboots after or during installation)
Where do I get documentation?
Why am I getting a 429 error?
How do colors work?

Windows Installer is misbehaving
Great troubleshooting information for the Microsoft Windows Installer is available from Microsoft. Use this information if your computer gets in a continuous loop while installing Policy Picture.

Policy Picture Documentation

Why am I getting a 429 error?

A 429 error occurs when the database communication objects of Policy Picture do not correctly install. Download MDAC 2.5 SP1 from Microsoft to resolve.

How do colors work?

Use the CODE field in the database to to match the color squares on the Policy Picture Options screen. The color squares on the screen are "numbered" left to right. General is for code 0, while boxes 1 through 5 correspond to numbers 1 through 5, etc.